Customer Support I

What you will own:

•  Manage all customer complaints from any inbound source (phone, e-mail, text, chat)Log all complaints for future reporting and improvements
• Work with multiple internal teams on processes and procedures that will fit our customer service profile
• Respond to all customers in a timely manner
• Transfer or escalate calls to the appropriate employee/department
• Provide accurate, valid and complete information
• Track call-related information for auditing and reporting purposes
• Calmly de-escalate customer issues
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and provide amazing CX experience
• Additional duties as assigned   

What you'll need to be successful:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• 2 years previous Customer Service/CX/phone experience preferred
• Spanish speaking is not mandatory but preferred
• Familiarity with CRM systems.Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, learn quickly, prioritize, and manage time effectively
• High school diploma or equivalent

Pay Range:

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• PTO (Paid Time-off)

• 401(k) with company match 

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations. 

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund. 

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Lendio participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.