Role Details
Location: Tegucigalpa or San Pedro Sula, Honduras
Work Arrangement: Hybrid
Type of Support: Emails, SMS, and Phone Support
Contract Duration: Temporary (5 Months)
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: November 27, 2025
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
The Role
Our customers are the core of our business, and we’re looking for temporary Customer Support Experts who will provide high-quality, expert support throughout our busy tax and onboarding season. This is a critical, high-volume period, and our primary goal is to ensure our customers feel confident and cared for.
In this role, you’ll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of the brand, providing one-of-a-kind support and building strong, long-lasting relationships with our customers through live phone calls, email, and text conversations. Your contribution is limitless and not confined to this job description.
What You’ll Do:
- Deliver best-in-class, personalized support, with a strong emphasis on quality and accuracy to meet our high standards for customer satisfaction
- Provide expert support primarily via live phone calls, text messages, and emails. This is a voice-centric role
- Specialize in seasonal, high-volume topics, becoming an expert in new customer onboarding and tax season inquiries to guide members through these critical business tasks
- Work with customers to understand their goals and address their challenges through effective, empathetic, and clear communication
- Adhere to the partner performance standards and KPIs, focusing on quality and customer satisfaction
- Proactively identify and escalate critical customer issues and emerging trends
What We Expect From You:
- Excellent English written and verbal communication skills. Must be able to communicate complex topics clearly and empathetically
- 1+ year of experience in a customer-facing role (SaaS preferred)
- Demonstrated experience and high comfort with live phone support. This is a primary function of the role and not just a written-communication position
- A strong attention to detail and a commitment to quality, especially when guiding customers through sensitive tasks like tax setup or a new user's first experience
- A proven record of driving customer satisfaction and meeting or exceeding performance standards
- A strong team player and a self-starter who thrives in a fast-paced, high-volume environment
What You’ll Get In Return:
- Hybrid working arrangements
- Competitive base salary
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Top Skills
What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind.
We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
