Customer support with German and English (Entry Level Tech) – 4/6/8 hours (office based)

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.

Provide first class customer service and technical support through phone and e-mail:

• Help customers with account, product and order -related inquiries
• Utilize provided tools and resources to resolve customer issues and walk-through
• Represent the client in a professional yet friendly manner through phone and email interaction
• Adhere to client’s defined processes & procedures and company policies
• Transfer or endorse contacts to the appropriate department for resolution.

• Excellent German skills (B2 or higher)
• Excellent English skills (B2 or higher)
• Computer Navigation Skills and multi-tasking
• Knowledge in internet router's specifications, internet connectivity and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Knowledge in Consumer Electronics' specifications, usage, and troubleshooting
• Excellent communication skills
• Flexible working hours

All your information

• Attractive salary and long-term job security with a permanent contract
• Paid one-month product training – full-time
• 21 days of paid annual leave
• Unique benefits package, including:
  • Additional health and life insurance
  • Meal and gift vouchers
  • Transportation allowance
  • Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
• Flexible working hours: full-time or part-time (8-, 6-, or 4-hour shifts)

will be kept confidential according to EEO guidelines.