Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.
At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.
Why This Role Is Perfect for You:
Ultimate Work Flexibility! Choose a schedule that fits your life—whether you prefer full-time, part-time:
- 8-hour, 6-hour, or 4-hour shifts
- Work within standard business hours and weekends
Your Role & Responsibilities
As a Technical Support Specialist, your goal will be to quickly resolve technical issues, assist customers efficiently, and enhance their overall experience.
- Help customers set up and troubleshoot their devices.
- Answer inquiries via phone and email.
- Identify customer needs, provide product knowledge, research issues, and offer solutions.
- Stay updated on product expertise, including wireless network solutions, customer service best practices, and email etiquette.
What You Need to Succeed:
French (B2 - C1) & English (B2 - C1)
- Basic knowledge of internet routers, connectivity, and troubleshooting
- Interest in consumer electronics and technical problem-solving
- Strong communication skills and customer-oriented mindset
- Ability to multitask and navigate computer systems with ease
- Availability to work a flexible schedule that suits you!
What We Offer:
- Flexibility First! Work full-time or part-time with adaptable shift
- Competitive salary
- Permanent contract for long-term security
- Fully paid 2-week training program (during standard business hours and weekends)
- 21 days of paid annual leave
- Prime office locations in Sofia
Exclusive Benefits Package:
- Additional health insurance
- Life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition programs
- Individual refresher training sessions
- Clear career growth opportunities
- Modern work environment with relaxing break areas
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
