About us
Ceragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.
Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.
Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.
Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.
Role Title: Customer Support Expert
Department: Global Support
Subdepartment: Global Customer Support
Reporting line: Manager, Customer Support
Contract type: Permanent
Way of working: Hybrid 2 days in office
What Will You Do as Part of The Role?
As a Customer Support Expert, you will be part of Ceragon’s leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.
- Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
- Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
- Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
- Train and mentor Ceragon’s global technical teams to enhance their knowledge and capabilities.
- Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.
What we offer:
- A generous monthly Benefit budget (flexible benefits – can chose things like meal vouchers/additional private insurance etc)
- Private medical subscription: Priority Plus at Regina Maria
- Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through
- Additional vacation days that increase with your tenure at the company
- Additional time off for health care needs (5 days of sick leave/annualy)
- A day off for your birthday and a birthday gift
- Compensation days for public holidays that fall on weekends
- Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas)
- Bookster
- Glasses allowance (up to 500 RON)
- Central location on Calea Victoriei and parking facilities
What does it require from you?
- 5+ years of experience in technical support, technical account management, or presales roles.
- Strong background in radio systems, RF and Layer 2/Layer 3 networking.
- Team player, with proven experience working with global, cross-functional teams.
- Fast learner with the ability to work independently and in a team.
- Excellent communication skills in English.
- Advantage – degree in Electronics, Communications, or Computer Engineering.
- Advantage – experience with microwave radios installation, operation, and maintenance.
- Advantage – CCNA, CCNP or equivalent.
- Availability to travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.
Skills Required
- 5+ years of experience in technical support, technical account management, or presales roles.
- Strong background in radio systems, RF and Layer 2/Layer 3 networking.
- Proven experience working with global, cross-functional teams.
- Excellent communication skills in English.
- Availability to travel internationally (approx. 25%) to support customers on-site.
What We Do
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies and utility companies, which use our solutions to deliver 5G & 4G broadband wireless connectivity, mission-critical multimedia services, stabilized communications, and other applications at high reliability and speed. Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 600 service providers, as well as more than 1600 private network owners, in more than 130 countries. For more information please visit: www.ceragon.com
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