Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.
We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.
You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.
● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
● Manage follow-ups via calls, emails, and structured workflows
● Support clients in resolving queries and ensuring smooth process execution
● Maintain accurate tracking of tasks, updates, and outcomes
● Collaborate with internal teams (data, product, operations) to drive closures
● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes
Requirements
● Strong communication and interpersonal skills
● High ownership and ability to manage multiple follow-ups
● Comfortable with a mix of office-based work and field interactions
● Basic understanding of Excel/Google Sheets
● Problem-solving mindset with attention to detail
● Prior experience in customer support, operations, or coordination roles is a plus
BenefitsWhy Join Finkraft
● Work at the intersection of travel and fintech
● High-impact role with direct visibility on outcomes
● Fast-paced environment with strong learning opportunities
● Clear growth path into operations, client management, or team leadership roles
If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.
Skills Required
- Strong communication and interpersonal skills
- High ownership and ability to manage multiple follow-ups
- Comfortable with a mix of office-based work and field interactions
- Basic understanding of Excel/Google Sheets
- Problem-solving mindset with attention to detail
- Prior experience in customer support, operations, or coordination roles
What We Do
We are called FinKraft. What do we do? FinKraft - Krafting reliable automated solutions to make complex business processes easier. How do we do it? The process of gathering information, collecting data from various sources and reconciling records is a very painstaking and complex process. With FinKraft, companies need not worry about any of it. We have built a robust automated SaaS platform to help our clients with these processes and eliminate human error. One of the first use cases we have mastered is GST credit on travel expense for corporate India. “Capgemini” saves one million dollars annually using our tool. This marked the beginning of our continuous innovation. We aim to make a difference across industries. A few of our other clients include: Consulting- Mckinsey, Boston Consulting Pharma- Abbott, Sun Pharma Retail- Ikea, Godrej, Benetton Government- WHO, World Bank, US Embassy Banking- American Express, Kotak Industrial- Emerson, Schneider Others- WPP Group, Hershey’s, Tata’s Our Robotic Process Automation (RPA) system makes the process of the extraction of information from emails, websites and other portals more convenient than ever before. Post extraction, our system will also help you read and extract data, reconcile and create actionable real-time dashboards. Strong archiving with an excellent document management system for quick and easy retrieval. Inconsistency and errors in the data are highlighted by our portal to help clients take appropriate measures at the right time. This saves time, money, and enables companies to get error-free reports in just a click!
