Job Title: Customer Support Executive
Location: Chennai
Job Type: Full-Time
Experience: Fresher or Experienced Candidates
Job Description:
The Customer Support Executive will be responsible for assisting customers with their queries and resolving issues related to our products and services. The role involves providing end-to-end support to ensure customer satisfaction through calls, live chat, and email communication. The executive will also coordinate with internal teams and department managers to ensure timely resolution of customer concerns.
Roles & Responsibilities:
Handle a high volume of inbound calls efficiently and professionally.
Follow call centre scripts and guidelines while addressing customer queries.
Identify customer needs, research issues, and provide appropriate solutions.
Deliver excellent customer service with patience, empathy, and professionalism.
Manage multitasking, prioritization, and time effectively.
Be flexible to work in rotational shifts as per business requirements.
Coordinate with internal teams to ensure timely support and issue resolution.
Prepare and maintain accurate reports and call logs.
Provide prompt and professional support through live chat and email.
Required Skills:
Strong communication and interpersonal skills.
Fluency in Hindi and English is mandatory.
Knowledge of Telugu will be an added advantage.
Ability to remain calm and composed under pressure.
Good problem-solving and active listening skills.
Basic computer literacy and familiarity with CRM tools or call-handling systems.
Skills Required
- Strong communication and interpersonal skills
- Fluency in Hindi and English
- Knowledge of Telugu
- Ability to remain calm under pressure
- Good problem-solving and active listening skills
- Basic computer literacy and familiarity with CRM tools
What We Do
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world
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