Job Responsibilities:
* Respond to customer queries in a timely and accurate way, via email or chat
* Identify customer needs and help customers use specific features
* Update our internal databases with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share with our Product, Sales or Marketing teams
* Assist in training junior Customer Support Representatives
Job Requirements:
* Experience as a Customer Support Specialist or similar CS role
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
* Familiarity with our industry is a plus
*Location: Lahore
Top Skills
What We Do
Zameen.com has single-handedly revolutionized real estate buying and selling in Pakistan. Zameen.com was the First Pakistan Property Portal that presented state of the art services and features for Pakistan real estate agents, buyers and sellers alike. Since 2006, Zameen has been the primary choice for people looking to invest, buy, sell, or rent properties in all major cities of Pakistan.
