Customer Support Executive

A little bit about us!
At Snoonu we believe that through technology anything is possible.

Our vision
is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.

Our mission
is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”

• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”

• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”

• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”

• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”

• It's all about people - “Be a Team player, together we are stronger.”
  

(Some Of) What You Will Be Doing

• Ability to manage a large number of incoming calls and chats.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Meet personal/customer service team targets and call/chat handling quotas.

• Follow communication procedures, guidelines, and policies.

• Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
  
  

Attitude Matters Most But The Below Skills Are Helpful

• Strong phone contact handling skills and active listening.

• Should have good leadership skills, ability to guide junior team members
  
  

Do you have some of these?

• Minimum academic qualifications: Intermediate/OA Levels.

• Proven experience of at least 1 year in the customer service department (Call Centre).

• Familiarity with industry practices and professional standards.

• Excellent in English or Arabic language (written, oral, and presentation)

• Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]

• Able to work in rotational shifts