About the role
We’re looking for a Customer Support Executive to join our remote-first UK team.
We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon.You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.
What you'll be doing
- Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
- Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
- Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
- Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
- Handling difficult customer queries sensitively and confidently
What you’ll bring
- Previous experience within Customer Support role
- You will be extremely attentive, organised, caring and motivated
- Great listener and confident communicator
- Problem solver who is keen to get to the heart of the issue
- You are able to thrive under pressure
- PASSION FOR DOING GOOD! We're proud of what we do, you should be too
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As
the leading software provider exclusively dedicated to powering social impact, Blackbaud
expands what is possible across the nonprofit and education sectors, at companies committed to
social responsibility, and for individual change makers. Built specifically for fundraising,
nonprofit financial management, digital giving, grantmaking, corporate social responsibility and
education management, Blackbaud’s essential software accelerates impact through unmatched
expertise and powerful data intelligence. Millions of people across more than 100 countries
connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that
creates a better, more connected
world.
When nonprofits, social impact
teams, schools and individual
change-makers have powerful and
effective foundational infrastructure,
they transform our communities and
our world.
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