The Role
Provide voice-based customer support, resolve inquiries and issues, maintain accurate interaction records, collaborate with internal teams, and escalate priority concerns. The role requires strong communication, problem-solving, attention to detail, adaptability, and willingness to work night shifts in a fast-paced environment.
Summary Generated by Built In
## Job Title
Customer Support Executive at Washho
## Company Description
Washho is a leading service provider in the home and personal care industry, committed to delivering exceptional service and convenience to our customers. We pride ourselves on our innovative solutions and customer-centric approach.
## Job Location
Bengaluru, India
## Years of Experience
0-5
## Job Responsibilities
* Provide exceptional customer support through voice communication channels.
* Address and resolve customer inquiries and issues promptly and professionally.
* Collaborate with internal teams to ensure customer satisfaction and efficient problem resolution.
* Maintain accurate records of customer interactions and transactions.
* Identify and escalate priority issues to the appropriate channels.
## Required Skills
* Excellent verbal communication skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work effectively in a fast-paced environment.
* Proficiency in using customer support software and tools.
* A positive attitude and a commitment to providing outstanding customer service.
## Additional Information
This position requires working night shifts. Candidates should be adaptable to a dynamic work environment and possess a strong willingness to learn and grow within the company.
Skills Required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Strong attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency using customer support software and tools
- Positive attitude and commitment to outstanding customer service
- Willingness to work night shifts
- Adaptability to a dynamic work environment
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The Company
What We Do
Washho is a Bengaluru-based, technology-driven on-demand cleaning and laundry services company. It provides doorstep laundry, dry cleaning, ironing, and premium fabric care with separate 'no-mixing' washes for hygiene, serving consumers across more than a dozen Indian cities as well as businesses like hotels, hospitals, and corporates. It also offers home cleaning, sofa, carpet, car cleaning, and pest control services via app, website, and WhatsApp pickup scheduling.






