This is a remote position.
CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, were looking for passionate individuals who can help us build meaningful relationships with our growing customer base.
We are seeking a Customer Relationship Executive who embodies empathy, excellent communication, and a strong desire to help customers succeed. Whether you are a recent graduate or new to this field, this role offers an exciting opportunity to develop your career in customer relationship management while working with a fast-growing tech product.
https://www.cofee.life/
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Serve as the first point of contact for customer queries and product guidance
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Build and maintain strong customer relationships
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Resolve customer issues by coordinating with internal teams
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Collect and share customer feedback with relevant teams
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Maintain accurate customer records using CRM tools
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Provide proactive support to drive customer success and satisfaction
What makes you a great fit:
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Strong communication skills in English & Tamil/Telugu/Kannada/Hindi.
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Open to entry-level candidates with a strong willingness to learn
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Empathetic and clear communicator with good listening skills
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Strong problem-solving mindset
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Basic tech proficiency and eagerness to learn new tools
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Bachelor’s degree in any discipline (freshers welcome)
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High levels of empathy, patience, and customer focus
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Ability to multitask and manage time in a fast-paced environment
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Proficient in basic office tools (MS Office / Google Workspace)
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Hands-on training on the fee collection platform with continuous learning support
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Supportive, collaborative work culture
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Clear career growth opportunities based on performance
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Competitive compensation and benefits aligned with market standards for freshers
Skills Required
- Strong English communication skills plus Tamil, Telugu, Kannada, or Hindi
- Bachelor’s degree in any discipline
- Strong communication, listening, empathy, and patience
- Problem-solving and customer-focused mindset
- Basic technology proficiency and willingness to learn new tools
- Ability to multitask and manage time in a fast-paced environment
- Proficiency with basic office tools, including Microsoft Office or Google Workspace
What We Do
A premier global early-stage AI-first product development hub. KeyValue is the best delivery engine for product development in the Indian subcontinent – leveraging AI to deliver high-value software products and solutions across industries, geographies, and technologies. We are a 400+ engineering team that has delivered 120+ products for 80+ Companies in the last 8 years. KeyValue is proud that 40+ of these companies has raised Series A and around 15 has raised Series B or higher. KeyValue is a trusted product engineering partner for Start Ups & Scale Ups - We have ideated, conceived, strategized and built some of the globe’s most innovative Fintech & Financial Services, Digital Commerce, Adtech, Edtech, Socialtech, Logistics, Blockchain & Crypto, and Healthcare companies, helping them conceive, build and scale their products. Our inclusive culture is engaging & experiential, creating an environment to learn & collaborate with freedom to think, create, explore, grow and thrive. An ownership mindset with growth orientation forms the bedrock of exceptional client success! KeyValue delivers to customers across the globe from our Product center of excellences in Kochi & Trivandrum (India).
