Snoonu Jobs

Customer Support Executive

Snoonu

Customer Support Executive

Posted 4 Hours Ago

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Karachi, Sindh, PAK

In-Office

Junior

Software

The Role

Handle high-volume inbound calls and chats, assess and resolve customer needs, escalate and prioritize issues, build customer trust, meet service targets and quotas, follow policies, provide accurate information, and mentor junior team members while working rotational shifts.

Summary Generated by Built In

What You’ll Get Your Hands On:

Ability to manage a large number of incoming calls and chats.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and call/chat handling quotas.
Follow communication procedures, guidelines, and policies.
Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.

The Magic You Bring

Strong phone contact handling skills and active listening.
Should have good leadership skills, ability to guide junior team members
Minimum academic qualifications: Intermediate/OA Levels.
Proven experience of at least 1 year in the customer service department (Call Centre).
Familiarity with industry practices and professional standards.
Excellent in English or Arabic language (written, oral, and presentation)
Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
Able to work in rotational shifts

Inside Snoonu’s Universe:

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing:

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We’re On:

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers:

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It's All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic at Snoonu:

Remote & Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

Shared Success – We offer equity because we build this together.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Beyond the Code: Giving Back Matters

We don’t just build an app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let’s make some tech magic together.

Stay in the loop—connect with us on LinkedIn!

Skills Required

Minimum academic qualifications: Intermediate/OA Levels
Proven experience of at least 1 year in customer service (Call Centre)
Strong phone contact handling skills and active listening
Excellent English or Arabic (written, oral, presentation)
Able to use computer software efficiently including MS Office (Word, Excel, PowerPoint)
Able to work in rotational shifts
Should have good leadership skills; ability to guide junior team members
Familiarity with industry practices and professional standards
Ability to manage a large number of incoming calls and chats
Meet personal/team customer service targets and call/chat handling quotas

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The Company

HQ: Doha

1,172 Employees

Year Founded: 2019

What We Do

Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/