The Role
Provides customer support through phone, email, and chat, helping users with software usage and basic issues. Logs concerns, follows up through resolution, adheres to service processes, attends training, and escalates issues when necessary. The role also identifies sales opportunities during support interactions and conducts lead generation. This is an office-based, full-time position with six working days per week.
Summary Generated by Built In
Company Name:-Vyapar PVT LTD
Responsibility
- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
- Should be able to answer calls timely ensuring adherence to the process standards.
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
Core Responsibilities:
Customer Support:
● Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.
Lead Generation:
● Identify and qualify sales opportunities during support interactions, and reach out to potential
users to introduce the software.
Desired Skills and Requirements:
- Exp : 0 (Fresher)
- Any Graduate
- Fresher ( Pass out 2024)
- Having accounting knowledge is a plus.
Languages : English & Hindi
Other Mandates: Office-based work and weekly 6 days work.
Benefits :
- Full-time job
- Incentive
- Mediclaim benefits (Self + Spouse + Children + Mother & Father)
- Attendance Incentive
NOTE : You can bring your friends along if looking for a job.
Company Website :
Address : GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103
I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.
Skills Required
- Any graduate degree
- Fresher, with 0 years of experience
- Passed out in 2024
- English and Hindi language proficiency
- Accounting knowledge
- Willingness to work office-based, six days per week
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The Company
What We Do
Vyapar is the simplest and easy to use Billing, Accounting and Inventory management software. Our Mission is to help business owners manage their accounting and finances hassle free, even if they do not have any prior accounting knowledge. Vyapar makes it easy for every business to become digital: 1 - Keep track of receivables and payable 2 - Manage inventory 3 - Send customised Invoices 3 - View business success reports 4 - Get on time payments with 'Payment Reminders' 5 - Add items quickly with Barcode scanner 6 - Send transaction messages in multiple Languages 7 - Create free online store And so much more ...
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