The Role
Provide first-line support to Fujifilm Business Innovation customers for enquiries, consumables orders, and hardware/software issues. Use knowledge bases to diagnose problems, process orders, log calls correctly, promote service excellence and adhere to company policies and schedules, including rotational shifts.
Summary Generated by Built In
Job Responsibilities:
- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.
Requirements:
- Degree in any discipline. Fresh graduates are encouraged to apply.
- At least one (1) year of experience in a Contact Centre, Customer Service, Helpdesk, or Customer Support environment is preferred.
- Excellent verbal and written communication skills in English with strong interpersonal skills.
- Passionate about delivering excellent customer service and creating positive customer experiences.
- Strong analytical, troubleshooting, and problem-solving skills with a solution-oriented mindset.
- Proficient in Microsoft Office applications and comfortable learning new systems, technologies, and support tools.
- Ability to multitask, prioritize work effectively, and maintain attention to detail in a fast-paced environment.
- Self-motivated and able to work independently while contributing effectively within a team.
- Maintains a strong attendance record, demonstrates punctuality, and understands the importance of schedule adherence in a customer support environment.
- Demonstrates professionalism, accountability, adaptability, and a willingness to continuously learn and develop new skills.
- Knowledge of customer data confidentiality, security awareness, and company compliance requirements.
- Willing to work on rotational shifts and public holidays.
About Us
About Us
FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.
About the TeamAt Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.Skills Required
- Degree in any discipline
- At least one (1) year experience in Contact Centre, Customer Service, Helpdesk, or Customer Support
- Excellent verbal and written English communication skills
- Passion for delivering excellent customer service and creating positive customer experiences
- Strong analytical, troubleshooting, and problem-solving skills
- Proficient in Microsoft Office applications
- Comfortable learning new systems, technologies, and support tools
- Ability to multitask, prioritize effectively, and maintain attention to detail in a fast-paced environment
- Self-motivated and able to work independently while contributing effectively within a team
- Strong attendance, punctuality, and schedule adherence in a customer support environment
- Professionalism, accountability, adaptability, and willingness to continuously learn
- Knowledge of customer data confidentiality, security awareness, and company compliance requirements
- Willingness to work on rotational shifts and public holidays
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The Company
What We Do
Fujifilm has been evolving and transforming for more than 80 years. Building from our legacy of innovation in photographic film, today's Fujifilm is a technology company impacting the fields of healthcare, materials, business innovation and imaging. We will continue creating value from innovation, leveraging our advanced and unique technologies to solve social changes. We will never stop building our experience and expertise to transform ourselves and the world. To ensure a positive and respectful environment for all, we have established the community guidelines for participation: https://www.fujifilm.com/de/en/socialmedia/policy
