Customer Support Executive - Internship Dibrugarh
We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.
- Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
- Understand customer concerns and provide accurate and professional responses.
- Assist customers with booking-related and service-related queries.
- Coordinate with internal teams to resolve customer issues.
- Follow up on pending customer queries and ensure timely resolution.
- Maintain proper records of customer interactions and complaints.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain a professional and positive approach while communicating with customers.
- Follow company processes, guidelines, and customer support standards.
- Support the team with daily customer service activities and reports.
RequirementsRequirements
- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Basic knowledge of MS Office / Google Workspace.
- Good listening and problem-solving skills.
- Ability to communicate professionally with customers.
- Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
- Willingness to learn and work in a fast-paced environment.
- Positive attitude and good teamwork skills.
- Customer handling
- Communication
- Active listening
- Problem-solving
- Patience and empathy
- Time management
- Team coordination
- Basic computer skills
- Customer handling and communication
- Customer support processes
- Ticket/query management
- Issue resolution and escalation
- Hotel/travel industry operations
- Professional workplace communication
- Practical experience in the travel technology industry
- On-the-job training and guidance
- Opportunity to work with cross-functional teams
- Certificate of Internship
- Opportunity for a full-time role based on performance and business requirements
Skills Required
- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Basic knowledge of MS Office or Google Workspace.
- Good listening and problem-solving skills.
- Ability to communicate professionally with customers.
- Basic understanding of English.
- Knowledge of Hindi or a regional language.
- Willingness to learn and work in a fast-paced environment.
- Positive attitude and good teamwork skills.
What We Do
MyTravaly is a global travel-technology company connecting travelers, hoteliers, and creators through a unified hospitality platform. It enables property discovery and bookings while providing property-management, self-service, multi-currency, direct-booking, and hotel growth tools. The company also develops AI-powered trip planning and revenue-intelligence capabilities, with a mission to empower independent hoteliers and make travel more convenient, transparent, and affordable for travelers worldwide.
