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The Role
Manage backend customer support for international travel services, resolving booking and logistics inquiries, handling complex customer situations, and maintaining professional communication. The role requires knowledge of international travel workflows, conflict resolution, and customer handling skills. Work is performed across rotational shifts to provide continuous support for global clients, with at least one year of relevant travel-industry experience.
Summary Generated by Built In
Summary
We are seeking a dedicated Customer Support Executive to manage backend operations for international travel services. In this role, you will serve as the primary point of contact for clients, ensuring seamless resolution of travel-related inquiries and maintaining high standards of service quality. The position is vital for upholding customer satisfaction and operational efficiency within the dynamic IT services sector, requiring a professional who can navigate complex travel protocols while delivering exceptional support.
Responsibilities
- Address and resolve customer queries regarding international travel bookings and logistics promptly.
- Apply problem-solving techniques to handle complex customer situations and ensure effective outcomes.
- Manage communication channels with clarity and professionalism to facilitate smooth interactions.
- Execute duties within a rotational shift schedule to provide continuous coverage for global clients.
- Utilize in-depth knowledge of international travel processes to guide customers and resolve issues accurately.
- Maintain a minimum of one year of relevant experience in the travel industry to ensure operational competence.
Requirements
Requirements:
- Possess strong verbal and written communication abilities to interact effectively with diverse clientele.
- Demonstrate proven expertise in customer handling and conflict resolution.
- Show familiarity with international travel workflows and backend support mechanisms.
- Be available and adaptable to work across various rotational shifts.
- Hold at least one year of prior experience specifically within the travel sector.
- Exhibit a salary expectation aligned with the offered range of ₹3 LPA.
Skills Required
- At least one year of relevant experience in the travel industry
- Strong verbal and written communication skills
- Customer handling and conflict resolution expertise
- Familiarity with international travel workflows and backend support mechanisms
- Availability and adaptability to work rotational shifts
- Salary expectation aligned with ₹3 LPA
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
