The Role
Provides in-person customer support to driver-partners in Mumbai. Responsibilities include onboarding new drivers, explaining tools and processes, resolving issues, answering questions, troubleshooting efficiently, and collaborating with Driver Operations to improve procedures. Requires excellent English and Hindi communication, strong problem-solving skills, graduate-level education, and willingness to work onsite on rotational six-day schedules. Freshers and candidates with up to two years of tele-calling or customer support experience are eligible.
Summary Generated by Built In
Greetings,
We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla West
About The Client
Our client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button.
Job Description:
You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. You have retail or customer service experience and are an effective communicator with the ability to interact with partners. You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems. And if you don't know the answer, you know where to look and who to ask. You are personable, highly organized, and a patient teacher. You are self-motivated and a great team player. This is a temporary, contract role with the potential for extension. WHAT YOU'LL DO: Deliver 5-star, in-person support for our partners. Walk new drivers through onboarding and all the tools to be successful drivers. Resolve driver issues and questions. Stay on top of processes and tools. Work with the Driver Operations team to streamline procedures.
RequirementsRequirements
Experience: Fresher or upto 2yrs exp in any tele-calling or customer support
Qualification- Minimum Graduate and above
Eligibility Criteria-
Should have excellent communication skills in English and Hindi
We need people with strong problem-solving skills, who don't shy away from in-person interactions.
A person should be flexible to do work from the office.
Benefits
Salary- NTH: 17k + 4k Variable pay + Performance based incentives
Shift- Day
Working days- Rotational 6 days working
Mode of work- Work from office
Mode of Interview- Virtual
Skills Required
- Fresher or up to 2 years of experience in tele-calling or customer support
- Minimum graduate qualification
- Excellent communication skills in English and Hindi
- Strong problem-solving skills
- Willingness to work from the office in Mumbai
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
