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The Role
Engage newly onboarded drivers through scheduled calls, guide them toward completing trip milestones, explain joining bonuses and incentives, and resolve operational questions. The role focuses on driver onboarding, follow-ups for the first five and fifty trips, performance motivation, and efficient issue resolution. Candidates must communicate well in English and Hindi, know a regional language, work from the Bangalore office, and support day-shift operations.
Summary Generated by Built In
Customer Support Executive
Location
- Bangalore
Experience
- Fresher or Experienced
- 0 - 1 Years of Experience
Qualifications
- Education: Graduate
- Language Proficiency: Hindi & English
Additional Skills
- Engage with newly onboarded drivers
- Guide drivers through trip completion milestones
- Ensure a smooth onboarding experience
- Resolve driver queries efficiently
- Target-driven approach
Key Responsibilities
- Follow-Up for F5 (First 5 Trips)
- Call drivers 5 days after onboarding
- Remind them about completing 5 trips within 7 days to earn a ₹100 Joining Bonus (JB)
- Address any operational issues
- Follow-Up for F50 (First 50 Trips)
- Call drivers 25 days after onboarding
- Encourage them to complete 50 trips within 28 days to earn a ₹250 JB
- Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
Eligibility Criteria
- Any Graduate
- Good communication skills in English & Hindi
- Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
- Strong problem-solving skills
- Ready to work from the office
Salary
- NTH: 17k + 4k Variable pay plus PF & ESIC
Shift
- Day shift
Week off
- Sunday off
Mode of Interview
- Virtual/Telephonic
Requirements
- Any Graduate
- Good communication skills in English & Hindi
- Strong problem-solving skills
BenefitsBenefits
Salary- NTH: 17k + 4k Variable pay plus PF & ESIC
Shift- Day shift
Week off- Sunday off
Skills Required
- Any graduate degree
- 0–1 years of experience or fresher status
- Good communication skills in English and Hindi
- Proficiency in Telugu, Tamil, or Marathi
- Strong problem-solving skills
- Willingness to work from the office
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
