Keyloop

Customer Support - Entry Level Emirati Talent

Posted Yesterday

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Hiring Remotely in Dubai, ARE

Remote or Hybrid

Entry level

Automotive • Retail • Software

The Role

Provide first-line support for customers using Keyloop products: answer queries, resolve basic issues, guide system usage, log interactions, escalate complex problems, and deliver timely, professional service while building strong customer relationships.

Summary Generated by Built In

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Overview

We’re looking for a Customer Support Associate to provide day-to-day support to our customers and ensure they have a smooth experience using our products.

This is an entry-level role, ideal for someone who enjoys helping people, solving problems, and building strong relationships.

What you’ll do

Act as a first point of contact for customer queries and support requests

Help customers resolve basic product or usage issues

Guide customers on how to use our systems effectively

Escalate more complex issues to the relevant teams

Maintain accurate records of customer interactions

Deliver a friendly, professional, and timely service

What we’re looking for

Strong communication and customer service skills
A helpful, patient, and positive attitude
Good problem-solving ability
Organised and able to manage multiple requests
Comfortable using technology (training provided)

Qualifications

UAE National (Emirati) – mandatory
Fresh graduates welcome to apply

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."

Skills Required

UAE National (Emirati)
Strong communication and customer service skills
Helpful, patient, and positive attitude
Good problem-solving ability
Organised and able to manage multiple requests
Comfortable using technology (training provided)
Fresh graduates welcome to apply

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The Company

HQ: Reading

2,035 Employees

What We Do

As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com