About the Role:
At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Dubai, UAE and become part of a culture that values your contributions and nurtures your professional growth.
Your role at TradeQuo:
We are seeking a Customer Support (English and Arabic Speakers) with a passion for providing
exceptional customer service.
You will:
- Provide customer service to clients via live chat, phone call, and email;
- Keep clients updated on the status of their requests, providing clear and concise communication;
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
- Ensure compliance with market-specific regulatory requirements;
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
- Prepare and interpret reports and documentation.
- Attend company seminars to stay up to date with the company's business functions and roles.
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
- Undertake other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Minimum 1 year experience in Customer Service
- Fluent in English, Arabic is required
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn.
Skills Required
- Minimum 1 year experience in Customer Service
- Fluent in English, Arabic is required
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable
What We Do
TradeQuo Global Ltd is a Securities Dealer registered in Seychelles with registration number 8430709-1 and authorized by the Financial Services Authority (FSA) with license number SD140. The registered office of TradeQuo Global Ltd is at 9A CT House, Providence, Mahe, Seychelles.
