Company Overview
Group/Division
Job Description/Preferred Qualifications
Description:
The Customer Support Engineer hired to this position will support the FMD tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Provides assistance to other Field Service and Installation Engineers in resolving problems.
- Engages, communicates and works with the Product Support Organization on escalated technical matters.
Requirements:
- Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
- Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
- Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
- Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Experience working under pressure to meet deadlines.
- Drive to be hands-on and passionate about learning new things.
- Strong software management skills with Unix background is a plus.
- Native Level or proficient in Japanese (JLPT N1) and English language is required.
- Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
- Travel is required. (20 - 50% for the role)
Minimum Qualifications
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- University graduate level education
- Native Level or proficient in Japanese and English
- Ability to understand and solve problems in various systems
- Outstanding communication, analytical and problem-solving skills
- Experience in semiconductor, medical devices, defense, or aerospace is a plus
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
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Equity Value & Accessibility — Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
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Leave & Time Off Breadth — Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
