- Collibra seeks to expand our Support Engineering team with the addition of a Customer Support Engineer to support the company's growth.
- Collibra customer support engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
- This is a hybrid role based in our Prague office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.
- Managing all communication with customers and partners required to resolve support tickets.
- Resolving support tickets within the limits of contractual Service Level Agreements (SLA).
- Coordinating and tracking the escalation of tickets.
- Maintaining a record of all communication and actions in ZenDesk.
- Contributing frequently answered questions to the Collibra knowledge base.
- 3-5 years of customer-facing SaaS support experience
- Proficiency in multiple SQL dialects and hands-on experience troubleshooting JDBC/ODBC connectivity, firewalls, and connection strings
- An understanding of metadata structures and data flows across cloud platforms (Snowflake, BigQuery), ETL tools (dbt, Informatica), and BI systems (Tableau, Power BI)
- Ability to parse and interpret diverse log formats (e.g, application logs, stack-traces, system logs) to troubleshoot complex systems
- Fluency with the Linux command line for service and file management; experience with Kubernetes or containerized environments is a plus
- Working knowledge of enterprise security and networking, specifically SSL/TLS certificates, proxy settings, and how a SaaS platform communicates with an on-premise data sources
- A bachelor’s degree or equivalent related working experience is required
- You must have work authorization to work in Prague, CZ.
- Customer focused and willing to put the customer at the center of everything you do
- Experienced with providing very customer focused, white glove service during incident management
- Eager to learn and utilize new technologies and tools.
- Team player, you’re at ease to synchronize with a lot of people and always think as a team.
- Investigator, you like to solve problems and investigate technical issues.
- Communicator, you’re at ease to sum-up, document, or explain complex situations.
- Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures.
- Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding support tickets in a limited capacity.
- Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
Top Skills
What We Do
Data has endless potential, if people can trust it.
Collibra helps organizations turn data into a trusted asset that drives business value, innovation, and AI readiness. Our cloud-based data intelligence platform connects data, people, and processes across the enterprise so teams can find, understand, and use the right data with confidence.
By uniting governance, quality, privacy, lineage, and catalog capabilities in one secure, scalable SaaS solution, Collibra gives companies a single source of truth and a foundation they can trust as they embrace AI.
Today, Collibra powers possibility for many of the world’s most data-driven organizations, from global banks and healthcare leaders to public institutions and high-growth tech companies. We help them use data responsibly to make faster, smarter, and more ethical decisions while meeting the highest standards for compliance and innovation.
What truly differentiates us is the way we work. Collibrians bring curiosity, clarity, and care to everything we do. We collaborate across functions and time zones as a global #OneCollibra team, solving complex challenges and delivering measurable impact for our customers.
Founded in Brussels and headquartered in New York, with offices in Raleigh, London, Prague, and beyond, Collibra is a global company built on trust and connection. We work fast, communicate openly, and stay grounded in our mission to make data , and now AI, meaningful for everyone.
Because at Collibra, trusted data isn’t the end goal — it’s where possibility begins.
Why Work With Us
Work here means showing up curious, clear, and ready to build with purpose. As data and AI reshape what’s possible, Collibrians bring clarity to complexity and care to how we work. The pace is fast and the work is meaningful— because every problem we solve powers possibility, as #OneCollibra.
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