Customer Support Engineer

Reposted 16 Days Ago
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Hiring Remotely in Mexico City, Cuauhtémoc, Mexico City
In-Office or Remote
Mid level
Cloud • Fintech • Payments • Financial Services
The Role
Provide technical support for the Paymentology platform, handling incidents, and leveraging knowledge in cards and payments while maintaining excellent communication.
Summary Generated by Built In

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale — across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

Knowledge, Skills & Abilities

  • Experience in technical support.
  • Cards and payments industry experience.
  • Excellent English (both written and spoken).
  • Working knowledge of Linux Commands, SQL scripts.
  • Experience handling incidents.
  • Strong willingness to learn and the ability to adapt quickly

Nice to have:

  • Experience with POSTGRES DB.
  • Experience in ISO8583, transaction flow, 3DS, digitisation.
  • Experience with Cloud technologies.
  • Spanish or Portuguese.

Minimum Qualifications

  • Bachelor's Degree in Computer Science or Computer Engineering or equivalent work experience can sometimes be considered in lieu of formal certification.
  • Years of Experience: 3-5 years of Application/Product support experience.

Top Skills

Cloud Technologies
Linux
Postgres
SQL
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The Company
Gauteng
340 Employees
Year Founded: 2015

What We Do

Paymentology is the leading next-gen cloud-native global issuer-processor. We provide digital banks, retail banks, fintechs and telcos the technology, team and experience to easily issue and process any type of physical or virtual card; debit, prepaid, credit and more. Anywhere in the world, rapidly and at scale.

Our superior multi-cloud platform offering both shared and dedicated processing instances, vast global presence, and richer real-time data set us apart as the leader in payments. Our payments experts bring deep, local market knowledge on the ground in 60 countries, across 14 time zones, guaranteeing 24/7 support.

We are deeply committed to increasing financial inclusion worldwide,
and to making a positive impact in the communities in which we operate

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