InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.
Key Responsibilities- Respond promptly to customer inquiries through various communication channels.
- Diagnose issues and provide effective solutions or escalate as necessary.
- Maintain accurate records of customer interactions and document solutions for future reference.
- Work closely with product and engineering teams to report and resolve complex problems.
- Conduct training sessions and create user-friendly documentation for customers.
- Gather feedback from customers to enhance support offerings and overall customer satisfaction.
- Stay informed on product updates, features, and industry trends to provide informed assistance.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 2+ years of experience in technical support or customer service roles.
- Strong problem-solving skills with a deep understanding of software applications.
- Exceptional communication skills, both written and verbal.
- Proficiency in customer support software and CRM tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with network protocols, databases, and programming is an advantage.
Top Skills
What We Do
InfyStrat Software Services is an IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment.InfyStrat being a global leader in IT services, digital, business solutions, consulting, technology, outsourcing, and next-generation services, we are helping enterprises renew themselves while also creating new avenues to generate value. Our continued industry-leading growth is a testament to the certainty our clients experience every day.
Infystrat helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services, and vertically aligned business model. Infystrat is globally recognized for its strategic and innovative approach towards delivering business value and its commitment to sustainability. InfyStrat champions optimized utilization of natural resources, capital, and talent. In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Infystat is well-positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
Infystrat provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.
InfyStrat operates in Africa, US & India whilst planning to expand its operations in Europe, the Middle East, and Australia regions and has delivery centers in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).
