InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.
Responsibilities- Respond to customer inquiries and support requests via phone, email, or chat.
- Diagnose technical issues and provide effective solutions to customers.
- Document and track support requests in the ticketing system.
- Collaborate with development and engineering teams to resolve complex issues.
- Provide training and support documentation to empower customers to use our products effectively.
- Monitor customer satisfaction and seek feedback to improve service delivery.
- Stay up-to-date with product updates and industry trends to offer informed support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a customer support role, preferably in a technical environment.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
- Proficiency in using support ticketing systems and remote assistance tools.
- Ability to manage multiple priorities and maintain a high level of professionalism.
- Familiarity with databases, APIs, and web technologies is a plus.
Top Skills
What We Do
InfyStrat Software Services is an IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment.InfyStrat being a global leader in IT services, digital, business solutions, consulting, technology, outsourcing, and next-generation services, we are helping enterprises renew themselves while also creating new avenues to generate value. Our continued industry-leading growth is a testament to the certainty our clients experience every day.
Infystrat helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services, and vertically aligned business model. Infystrat is globally recognized for its strategic and innovative approach towards delivering business value and its commitment to sustainability. InfyStrat champions optimized utilization of natural resources, capital, and talent. In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Infystat is well-positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
Infystrat provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.
InfyStrat operates in Africa, US & India whilst planning to expand its operations in Europe, the Middle East, and Australia regions and has delivery centers in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).
