Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Customer Support Engineer (CSE) will be part of the Polish Service Organisation, led by a group of dedicated Radio System & IP Network based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solution Mission Critical Customers both in Poland and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as WAVE and Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.
We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering to join us and help our customers in the MOMENTS THAT MATTER!
Job Description

The CSE will be part of an engineering team who predominantly perform maintenance (Preventative and Reactive) activities, implementation of critical software patches, provide technical support during major Software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions.  The CSE will be expected to travel to Customer locations to perform their duties. Position is based in Warsaw.

Join our passionate, mission-driven team – we care about saving lives through technology!

Basic Requirements

What we expect:

• Successfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification)

• 5+ years of experience working in a similar field would be beneficial,

• Good knowledge of the IP network architecture and its components,

• Ability to work independently on complex technical tasks,

• High degree of independence and assertiveness,

• Ability to work in a team,

• A strong willingness to travel for several days in Poland and abroad (Europe) is essential - 20% to 40% of travel,

• Availability & willingness to perform On-call duty (24/7),

• EU citizenship with residence in Poland (Warsaw area)

• Willingness to undergo security screening by the Ministry of the Interior

• Excellent communication skills in Polish & English (verbal, written and presentation),

• Class B driving licence.

Highly Desirable (but not essential)

• Comptia Network+, Security+ certification

• RHEL administrator Level 1 Certification

What we offer:

• Opportunity to gain hands-on experience in a fast-paced environment, working with a talented, international team to deliver innovative solutions

• Being part of a strong, team-oriented culture where different perspectives are valued and celebrated

• A solid Individual Development plan as Public Safety Technologies Engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions

• Training and broad development opportunities e.g. within Continuous Talent Development program

• Opportunity to gain industry recognized certification e.g. CompTIA, ITIL etc.

• Access to a vast range of on-line training, industry periodicals and e-books

• Annual bonus (depends on company performance)

• Annual salary increase (depends on company performance)

• Payment for on-call duty

• Competitive salary package

• Flexible working hours

• Hybrid mode

• Comfortable working conditions (high class offices, parking space)

• Contract of employment

• Private medical & dental coverage

• Life insurance

• Multisport or MyBenefit vouchers

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Company car

• Access to wellness facilities and integration events

• Motorola Solutions is supporting CSR activities and encourages employees to participate

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.