Job Description:
Title: Customer Success Specialist
Type of Work: Full-time
Location: Colombo
About the Role
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
Responsibilities
An entry-level Customer Support Engineer works under the supervision of more senior Support Engineers and Managers. Associate Customer Support Engineers primarily focus on issues assigned by supervising team members and should be able to learn product and relevant domain business process and case management quickly using documentation, on-the-job training, and mentoring.
Troubleshoot product, configuration, and connectivity issues, escalating complex cases to senior engineers as needed.
· Document customer interactions, issues, and resolutions in the case management system to ensure knowledge sharing and trend analysis.
· Assist in monitoring system performance and proactively identifying potential issues that could impact customer experience.
· Follow up with customers to ensure issues are fully resolved and satisfaction is maintained.
Requirements
Experience with multi-tenant Applications
Salesforce experience desired
Position has rotating shifts
0-3 years of experience.
Benefits & Compensation
Competitive compensation package
Paid Leave (Vacation/Annual, Casual, Volunteering time off)
Hospitalization Insurance
Life & Accident Insurance
Broadband Allowance, IT gadgets Allowance
Meal & Fuel Allowance
Provident Fund
Tuition Reimbursement
Employee Assistance Program
Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Kaleris is a leading provider of cloud-based supply chain execution and visibility technology solutions. Many of the world's largest brands rely on Kaleris to provide mission-critical technology for yard management, transportation management, maintenance and repair operations, terminal operating systems, and ocean carrier and vessel solutions. By consolidating supply chain execution software assets across major nodes and modes, we address the dark spots and data gaps that cause friction and inefficiency in the global supply chain.
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