Customer Support Engineer

Reposted 6 Days Ago
San Francisco, CA
In-Office
90K-190K Annually
Mid level
Artificial Intelligence • Software
The Role
The Customer Support Engineer role serves as a bridge between customers and engineering, resolving technical issues and facilitating swift deployment of voice assistants.
Summary Generated by Built In
Vapi (/ˈwɑːpi/):
  • We’re creating the shift to voice as humanity’s default interface.

  • We’re the most configurable platform for deploying voice agents.

  • We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

  • Try talking to Vapi now!

Why We’re Hiring This Role:
  • We get a ticket every 7 minutes.

  • We’re hiring a cracked cse to show our customers more love.

What You’ll Do:
  • 30 Day: Ramp to 50 tickets a day.

  • 60 Day: Write docs and educate users on building SOTA voice agents.

  • 90 Day: Automate 30% of your tickets with AI agents.

Who You Are:
  • You’ve worked at an early startup.

  • You’ve been a CSE at a company we admire.

  • Bonus: You’ve built your own startup.

Why Vapi:
  • Generational impact: Build human interface for every business.

  • Ownership culture: 90% of company is previous founders.

  • Kind team: The founders Jordan and Nikhil are Canadians.

  • Tier-1 Investors: YC, KP seed, Bessemer series A.

What We Offer:
  • Real stake: We offer competitive salary and excellent equity ownership.

  • Comprehensive health coverage: medical, dental, and vision plans.

  • Team love: We love hanging out and do quarterly offsites.

  • Flexible time off: take what you need.

  • More: catered meals and stipends for transportation, gym, conferences & coaching!

Top Skills

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The Company
HQ: San Francisco, California
48 Employees
Year Founded: 2021

What We Do

Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy.

Everyone from YC startups to Fortune 500 companies rely on Vapi because it is:
Flexible: Plug in your APIs, your customer data, your models
Scalable: Handle millions of calls with <500ms latency
Secure: LLM guardrails, HIPAA, SOC-2

Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.

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