Customer Support Engineer

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Ahmedabad, Gujarat, IND
In-Office
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

About Company: 

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers. 

Job Details :

Installation and configuration of Chromeleon 6.80 and 7.2 for Thermo Fisher Scientific and 3rd Party make HPLC

\ GC \ IC instruments.

Design and implementation of Calibration, PQ templates for various instruments and also Report Templates for

various Pharma calculations.

Providing Support for Chromeleon Application Issues.

Conducting Beginner and Advanced levels of Training for Chromeleon Users and Administrators.

Perform all activities in line with GLP and GMP Guidelines.

Going Extra Mile to ensure Customer Satisfaction.

Skills/Qualifications:

Expertise on HPLC & GC operations, troubleshooting, servicing and design principle.

Data processing expertise with strong fundamentals of using integration parameters.

Well versed with Pharma R&D and QC calculations and reporting requirements.

At least 4 – 5 years of experience on installing, supporting HPLC’s and GC’s.

Well versed with GLP and Compliance guidelines preferably in Pharma domain.

Ace trouble shooter - Apply logical, analytical & technical diagnostic skills to resolve problems quickly.

Strong written \ oral communication skills in English.

Good Presentation skills.

Self-Motivated, Passion for learning and get work done attitude.

Efficient Team player

Benefits :

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.

  • Retirement Support Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
  • Healthcare Strength Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
  • Parental & Family Support Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.

Thermo Fisher Scientific Insights

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The Company
HQ: Waltham, MA
100,000 Employees

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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