Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).
Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.
Customer Support Engineer
Job Description
PRIMARY RESPONSIBILITY:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
CAREER LEVEL:
Works under general supervision on a wide range of assignments that require a substantial knowledge of the discipline or function. Follows established procedures, processes, or policies, but is expected to use judgment in resolving issues or recommending solutions. May participate in project teams or lead portions of projects. Has a thorough knowledge of the basic principles, practices, and processes in the applicable discipline and has a working knowledge of related fields. Provides resolutions from basic to moderately complex problems. Exercises judgment within procedures and practices in selecting methods and techniques for arriving at solutions.
Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.
For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.
Review EEO Law & EEO Statement.
Top Skills
What We Do
Brooks is a leading provider of automation solutions. We have been a key participant in the semiconductor industry for more than 40 years providing precision robotics, integrated automation systems, and contamination control solutions enabling chip manufacturers globally.
Brooks is headquartered in Chelmsford, MA, with operations in North America, Europe and Asia.
