When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCustomer Support Engineer
Location(s)Yokohama
- Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Partner with our customers to understand their analytical workflow and applications
- Drive toward zero service recalls
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Learn more at www.newperkinelmer.com.
