Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!
About the RoleThe role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
You will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
What You’ll DoMaster AI-native support: optimize sub-500ms latency budgets, tool-calling, and the Vapi CLI until debugging a voice agent feels second-nature.
Map the terrain: build relationships with L1/L2 support, Agent Strategists, and Forward Deployed Engineers so you know exactly who to pull in and when.
Own Your Queue: Run point on Severity-tagged tickets for paying enterprise accounts, solo, against real SLAs.
Escalation Judgment: Draw the line between "I can fix this myself" and "this needs an FDE", instead of quietly absorbing engineering-level work.
Automation Contributions: Take your most-repeated ticket and kill it for good - partner with FDE and Product so the next 50 customers never hit it.
Knowledge Leadership: Write the guide you wished existed on day one - a debugging playbook for the enterprise integration everyone's still a little afraid to touch.
Feedback Contributor: Become the wire between enterprise customers and core engineering - the requirements you surface get built into the roadmap, not filed away.
High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs. You don't wait to be told what to own.
Drawn to AI-Native, Not Just Curious: You want hands-on reps with prompt engineering, structured outputs, and the tradeoffs of optimizing for voice latency - these sound like the interesting problems to you, not the intimidating ones. You're comfortable with modern support tooling like Plain, Pylon, etc.
API-Fluent: REST APIs, webhooks, and event-driven systems are your daily tools already, not a skill you dust off for the occasional integration ticket.
Code-Capable: You can drop into Python or JavaScript to debug a customer's middleware or stand up a quick agent yourself, even if you're not a full-time engineer.
Voice/Telephony a Plus, Not a Gate: Experience with SIP, WebRTC, or Twilio-style CPaaS platforms is a real asset here, but we care more about your support instincts and appetite for AI-native work than a specific stack on your resume.
Define the future of human–AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate
Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up
Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission
Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI
Competitive compensation: includes a strong base salary and meaningful equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance
Daily meals: catered lunches and dinners provided for in-office days
Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being
Professional development: annual learning stipends for courses, conferences, and upskilling
Team connection: regular offsites, team events, and opportunities to build in-person relationships
Skills Required
- 4-5+ years of experience in senior technical support, solutions engineering, or a Technical Account Manager-style role
- Experience supporting enterprise accounts against commercial SLAs
- Hands-on experience with prompt engineering and structured outputs
- Experience optimizing voice latency and debugging AI-native systems
- Familiarity with modern support tools such as Plain or Pylon
- Proficiency with REST APIs, webhooks, and event-driven systems
- Ability to use Python or JavaScript to debug middleware or build agents
- Experience with SIP, WebRTC, or Twilio-style CPaaS platforms
Vapi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vapi and has not been reviewed or approved by Vapi.
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Equity Value & Accessibility — Equity is presented as meaningful ownership in a fast‑growing startup, with substantial grants emphasized and an explicit “ownership culture.” This positioning gives employees a real financial stake in the company’s growth.
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Healthcare Strength — Health coverage is described as comprehensive medical, dental, and vision, with additions like One Medical and Spring Health and claims of 100% employer‑paid coverage for employees in some materials. This breadth indicates strong protection for employees and families.
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Wellbeing & Lifestyle Benefits — Everyday perks include a $10,000 annual learning budget, daily catered meals, commuter support, fitness memberships (e.g., Equinox), and quarterly offsites. Public materials also cite significant per‑employee investment beyond salary.
Vapi Insights
What We Do
Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy. Everyone from YC startups to Fortune 500 companies rely on Vapi because it is: Flexible: Plug in your APIs, your customer data, your models Scalable: Handle millions of calls with <500ms latency Secure: LLM guardrails, HIPAA, SOC-2 Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.
