The Role
Provide technical customer support through email, chat, and phone; troubleshoot product and platform issues; guide customers toward solutions; collaborate with engineering and product teams on escalations; document resolutions; and maintain timely communication and customer satisfaction. The role requires operating-system, database, DevOps, infrastructure, troubleshooting, and basic scripting or Java knowledge in a SaaS or technology environment.
Summary Generated by Built In
Why NESS
We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.
You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.
You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.
Salary:
Salary:
From 1.920 EUR/month, depending on skills and experience + benefits. The final offer for the selected candidate will reflect the candidate´s comprehensive assessment, skills, and past work experience.
Requirements and responsibilities
What you'll do:
We are seeking a proactive and technically skilled Customer Support Engineer to provide high-quality support to our customers. You will be responsible for troubleshooting technical issues, guiding users through solutions, and ensuring customer satisfaction through timely and effective communication.
You will get to team up with highly talented and highly motivated engineers and architects and as part of this team, you will be working in a fast-paced environment supporting a critical platform(s) with great impact.
What you'll bring:
- Respond to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues related to our products or services.
- Collaborate with engineering and product teams to escalate and resolve complex problems.
- Document solutions and contribute to the knowledge base.
- Ensure customer satisfaction by providing timely updates and follow-ups.
Key skillsets:
- Bachelor's degree in Engineering, Computer Science, or related field
- Experience with customer support tools and ticketing systems
- Ability to work independently and as part of a team
- Strong problem solving, analytical and communication skills
- Experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS knowledge (Windows or Linux)
- Database skills ( SQL ,Oracle or Postgres / Casandra)
- Experience in a SaaS or tech environment.
- Basic scripting or Java programming knowledge
Not checking every single requirement?
If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.
Let's meet and you may just be the right candidate for one of our roles.
At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.
Skills Required
- Bachelor’s degree in Engineering, Computer Science, or a related field
- Experience with customer support tools and ticketing systems
- Ability to work independently and as part of a team
- Strong problem-solving, analytical, and communication skills
- Experience in a DevOps, operations, or infrastructure operations environment
- Excellent troubleshooting skills
- Operating-system knowledge, including Windows or Linux
- Database skills with SQL, Oracle, PostgreSQL, or Cassandra
- Experience in a SaaS or technology environment
- Basic scripting or Java programming knowledge
Ness Digital Engineering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ness Digital Engineering and has not been reviewed or approved by Ness Digital Engineering.
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Healthcare Strength — Healthcare coverage is often positioned as comprehensive, with medical and dental described as strong in North America. Wellness programs are also emphasized as part of the core package.
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Flexible Benefits — Flexible or remote work options are frequently highlighted as part of the overall rewards experience. Learning and upskilling support is repeatedly framed as a meaningful benefit tied to the employee value proposition.
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Fair & Transparent Compensation — Pay is characterized as generally “okay to good,” with stronger packages appearing for certain senior roles and some U.S. positions. This suggests compensation can be market-aligned when role level and geography are favorable.
Ness Digital Engineering Insights
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The Company
What We Do
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com
