Position Summary
We are looking for an experienced Customer Support Engineer to provide technical support for Ceragon’s microwave and IP transport solutions. The ideal candidate will possess strong troubleshooting skills, extensive networking knowledge, and the ability to work directly with customers to resolve complex technical issues while ensuring high levels of customer satisfaction.
Key Responsibilities
Provide technical support for Ceragon Microwave/Microwave and IP Transport systems carrying mission-critical network traffic.
Troubleshoot and resolve issues across IP networking technologies, including MPLS, BGP, VRF, Ethernet, and Layer 2/Layer 3 protocols.
Design, implement, configure, and deploy IP/MPLS network solutions.
Architect networks for new services and recommend improvements to optimize network performance and reliability.
Configure and deploy routers, switches, and firewalls from vendors such as Cisco, Nokia, Juniper, and HP.
Plan, provision, and commission network services in ISP and telecommunications environments.
Determine appropriate network infrastructure and equipment to meet customer requirements.
Develop, maintain, and update network topology diagrams, design documentation, and inventory records.
Collaborate with Network Operations Center (NOC) teams and Field Engineers to troubleshoot customer network issues across Level 1, Level 2, and Level 3 support.
Ensure minimal service disruption through proactive monitoring, rapid troubleshooting, and implementation of effective workarounds.
Respond to customer support cases and escalations within defined service levels, including participation in 24/7 support rotations when required.
Develop scripts and automation tools to streamline network configuration and service provisioning.
Provide technical guidance, mentoring, and knowledge sharing to team members.
Participate in customer meetings, technical reviews, and solution discussions.
Key Skills & Competencies
Excellent verbal and written communication and presentation skills.
Strong customer management and stakeholder engagement abilities.
Quick learner with the ability to understand new technologies and products rapidly.
Strong analytical and problem-solving skills.
Ability to work independently as well as collaboratively within cross-functional teams.
Ability to handle customer escalations and work effectively in a fast-paced environment.
Willingness to provide 24/7 on-call support when required.
Preferred Qualifications
Bachelor’s degree in Electronics or Telecommunications.
Industry certifications such as CCNA, CCNP, JNCIP, Nokia NRS, or MEF will be an advantage. Experience supporting ISP, Carrier, or Telecom Service Provider environments.
Skills Required
- Strong troubleshooting skills for microwave and IP transport systems
- Extensive networking knowledge (MPLS, BGP, VRF, Ethernet, Layer 2/Layer 3, IP/MPLS)
- Configure and deploy routers, switches, and firewalls (Cisco, Nokia, Juniper, HP)
- Design, implement, and commission IP/MPLS network solutions in ISP/telecom environments
- Develop scripts and automation tools for network configuration and provisioning
- Ability to collaborate with NOC and Field Engineers across Level 1-3 support
- Excellent verbal and written communication and presentation skills
- Strong customer management, stakeholder engagement, and escalation handling
- Ability to work independently and within cross-functional teams
- Willingness to provide 24/7 on-call support when required
- Bachelor's degree in Electronics or Telecommunications
- Industry certifications (CCNA, CCNP, JNCIP, Nokia NRS, MEF)
- Experience supporting ISP, Carrier, or Telecom Service Provider environments
What We Do
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies and utility companies, which use our solutions to deliver 5G & 4G broadband wireless connectivity, mission-critical multimedia services, stabilized communications, and other applications at high reliability and speed. Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 600 service providers, as well as more than 1600 private network owners, in more than 130 countries. For more information please visit: www.ceragon.com
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