ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation.
We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We're here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
We are looking for talented support professionals who are passionate about technology, enjoy working with customers and know how to have fun.
What you'll bring:
- At least one year experience in professionally supporting enterprise customers.
- Basic knowledge of Windows server.
- Basic networking experience.
- Excellent spoken and written English – native language level.
- Ability to work under pressure with multiple internal and external customers.
- Great communication skills.
- Familiarity with scripting languages (PowerShell).
- Knowledge of VDI (Citrix/VMware) virtualization solutions.
- Availability to work the evening shift, from 12:00 PM to 9:00 PM Pacific Time (PT).
Why You'll Love It Here:
- Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
- Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
- Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
- True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
Ready to join? Apply now and help us shape the future of IT and employee experience.
Skills Required
- At least one year of professional experience supporting enterprise customers
- Basic knowledge of Windows Server
- Basic networking experience
- Native-level spoken and written English
- Ability to work under pressure with multiple internal and external customers
- Strong communication skills
- Familiarity with PowerShell or other scripting languages
- Knowledge of VDI virtualization solutions, including Citrix or VMware
- Availability to work 12:00 PM to 9:00 PM Pacific Time
What We Do
Today, millions of us work remotely, and we wouldn’t want it any other way. We’ve discovered that having more flexibility to work wherever and however we want frees us to bring our best at work and in life. ControlUp's Digital Employee Experience management platform empowers IT teams to make remote work simple and more reliable.
