Customer support Engineer - LC-MS or GC-MS instruments (Basque country and Navarra)

Job Description

Every day, Agilent Service Engineers help our customers in the Spain (Basque country and Navarra) to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

The Role:

This role entails providing not only technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across chromatographic instruments:

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Typically, at least 2-3 years relevant experience for entry to this level.

Apart from these more technical skills, we are also looking for:

• a strong desire to learn and expand your skill-set,
• enjoy working remotely, whilst engaging and visiting customers on-site,
• excellent written and verbal communication skills,
• a logical approach to problem-solving,
• the ability to coordinate and prioritize efficiently,
• a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,
• ability to handle customer expectations and balance customer requirements with business needs

What we offer:

This full-time, permanent position, based in the Spain, is available as soon as possible. The role won’t be head-office based, but working remotely combined with the short-distance travel to customer sites within your assigned geography (a company car will be available to you).

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state of the art demo facility.

Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, Company activities.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support