A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Customer Support Engineer
Locations: Sofia (Hybrid)
Reports to: Senior Manager, Customer Support
A quick snapshot…
The Customer Support Engineer is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's break/fix issue and successfully troubleshoot the issue to a resolution.
The successful candidate will be able to understand the customer's configuration and be able to communicate how to best leverage the Conga products with salesforce.com applications and services to address specific business needs.
Here’s what we’re looking for…
- Strive to make every customer interaction a positive experience.
- Troubleshoot product and service-related issues and escalate issues as appropriate on behalf of all customers
- Engage with customer business owners to support the customer success team and optimization of the application
- Provide proactive best practice guidance to the customer's project and management teams
- Advocate customer's priorities internally within Conga
- Leverage knowledge of Salesforce to provide world-class technical support, to assess needs and communicate the appropriate solution to Conga customers
- Serve as an escalation point of contact for product and service issues
- Assistance with configuration of Conga software-as-a-service solutions to customers and partners to ensure 100% customer satisfaction and success
- Contribute to knowledge database creation and improvement
- Maintain accurate information in salesforce.com or any other application used to assist in the reporting and process management
Here’s what will give you an edge…
- Deliver exceptional customer support to Conga clients in French and English.
- The ideal candidate genuinely enjoys interacting with customers. The candidate is expected to be professional, self-motivated, proactive, results oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical support.
- Willingness to learn new technologies and grow technical skills
- Strong written and oral communication skills with proven ability to initiate and manage relationships via phone and email.
- Experience with Salesforce.
- Expertise with Microsoft Word and Microsoft Excel
- Ability to communicate complex technical topics with users at all levels of technical expertise
- Excellent listening skills to fully understand the customer needs and frustrations
- Analysis, troubleshooting, and problem-solving expertise
- Ability to effectively prioritize and escalate customer issues
- Extensive hands-on technical experience within support and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues. Addressing customer needs in a timely manner.
- Proven track record of taking ownership and driving results.
- Ability to adapt to rapidly changing environment and customer requirements.
- Willingness to service our customers in shifts
- Bachelor’s Degree or equivalent experience
- Salesforce.com certification a plus
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Skills Required
- Troubleshoot product and service-related issues and escalate appropriately
- Understand customer configuration and Conga integration with Salesforce
- Assist with configuration of Conga SaaS solutions for customers and partners
- Maintain accurate information in Salesforce or other applications for reporting and process management
- Serve as an escalation point of contact for product and service issues
- Strong written and oral communication skills and ability to communicate technical topics to varied audiences
- Analysis, troubleshooting, debugging, root cause identification, and problem-solving expertise
- Ability to effectively prioritize and escalate customer issues
- Experience with Salesforce
- Willingness to service customers in shifts
- Bilingual French and English
- Salesforce.com certification
- Expertise with Microsoft Word and Microsoft Excel
- Bachelor's degree or equivalent experience
- Proven track record of taking ownership and driving results
Conga Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conga and has not been reviewed or approved by Conga.
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Fair & Transparent Compensation — Key roles like sales and senior engineering are associated with strong total compensation and OTE ranges. Market positioning for similar postings is described as competitive for mid‑to‑senior roles in mid‑market SaaS.
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Healthcare Strength — U.S. medical coverage is offered through major carriers with HSA‑eligible options, prescription coverage, telehealth, and a health navigation resource. Company HSA contributions are available for eligible plans.
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Parental & Family Support — Paid parental leave is provided in the U.S. with meaningful bonding time. Inclusive family‑forming benefits are available through Carrot, covering adoption, surrogacy, fertility treatments, and pregnancy.
Conga Insights
What We Do
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.
Why Work With Us
Under the leadership of our CEO, Noel Goggin, we're building an environment that fosters the natural attributes of Conganeers: curious, driven, gritty, creative, collaborative, caring, hard-working, servant oriented, humble, and honest. If you want to work hard and help create raving fans of our customers, we want you to join our global team!
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