The Role
The Customer Support Engineer will provide technical support to customers, resolve issues, and contribute to the knowledge base, ensuring customer success and satisfaction.
Summary Generated by Built In
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
As a Customer Support Engineer at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta’s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
YOU WILL
- Deliver day-to-day technical support to Incorta’s EMEA customers via phone, email, and other channels.
- Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
- Research and analyze incidents and service requests, developing effective and timely solutions.
- Contribute to and enrich Incorta’s internal and external Knowledge Base and user community.
- Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
- Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
- Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
YOU HAVE
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
- 3+ years of total technical experience, with at least 2 years in a customer support role.
- Excellent analytical and troubleshooting skills.
- Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
- Knowledge of SQL.
- Exceptional verbal and written communication skills in English.
NICE TO HAVE
- Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
- Experience supporting analytics and BI software products.
- Knowledge of Oracle ERP (E-Business Suite).
- ITIL V3 Foundation or relevant technical certifications.
We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner® Magic Quadrant™ and the 2022 Gartner® Market Guide. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Top Skills
Hilex
Kafka
Linux
Microstrategy
Oracle Erp
Power BI
Python
Spark
SQL
Tableau
Tomcat
Weblogic
Zookeeper
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The Company
What We Do
Incorta is the data analytics company on a mission to help data-driven enterprises be more agile and competitive by resolving their most complex data analytics challenges. Incorta’s Direct Data Platform™ translates complex information from multiple sources into clear intelligence at unprecedented speed, while maintaining data integrity and fidelity.
