This customer dedicated Engineer will provide technical support for installation, operation, and maintenance of Gas Power assets. The CSE will be responsible for upholding GEV's product integrity proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component and systems levels with the help of One Gas Power Engineering enterprise, and effectively communicating our technical solutions to customers. The talent is expected to drive outage productivity, create extra work opportunities and improve performance for our Gas Power assets in East Europe, and will be measured on customer experience, customer feedback, fleet reliability and growth.Job Description
Roles and Responsibilities
- Support of installed base with special focus on East Europe customers including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
- Respond to customer requests using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community to drive technical resolution, to help identify and drive corrective actions to minimize fleet risk and enhance fleet reliability in East Europe.
- Establish, maintain, and develop relationships to understand customer's operational model and their technical expectations. Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be required.
- Lead customer technical meetings to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations and customer specific technical solutions to enhance their asset reliability and availability.
- Provide technical support during unplanned/forced outages to enhance customer experience and meet their availability goals.
- Provide Services ITR teams with technical support for sales and proposal activities, in collaboration with Application Engineers and Sales Account Leaders.
- Be actively engaged in outage planning/execution and support outage productivity improvements.
- Work closely with Monitoring and Diagnostic team to analyze plant operations, identify, and drive improvements to their asset performance.
- Program management, root cause analysis activities for product technical issues. Interface with M&D, Product-Line, System and Design Engineering teams. Provide technical leadership to personnel supporting the project or assigned to resolve technical issues.
- Prepare technical presentations for GEV Leaders and our Gas Power customers in East Europe to ensure proactive and timely communication of significant issues or upcoming fleet issues.
- Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and timeliness goals.
Required Qualifications
- Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering or related fields
- Minimum 10 years of experience in the Gas Power Energy Sector with Power Plant engineering, field service, customer support, operations and maintenance preferably HDGT, Steam or Generator.
- Able to lead Lean transformation.
- Fluent written and spoken skills in English.
Desired Characteristics
- Excellent communication/presentation skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Anticipates customer needs and ensures that they are met
- Measures processes and performance through customer's eyes, be the customer’s voice and be ready to challenge status quo.
- Able to quickly identify a few critical priorities and develop action plans.
- Manage multiple projects simultaneously and proactively update stakeholders.
Relocation Assistance Provided: No
Top Skills
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
Gallery
