Company Overview
Group/Division
Job Description/Preferred Qualifications
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time. This may include leading or participating in continuous improvement projects.
- Carry out System Installation, Qualification, upgrade and Retrofit activities.
- Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Other administrative activities in accordance to company operations process and procedures. E.g. Preparation of quotes, travel expenses incurred and parts needed. Assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Minimum Qualifications
Bachelor’s degree in mechanical/Mechatronics/Electrical/Electronic Engineering
2-4 years’ of experience in field service or equipment maintenance, preferably in the semiconductor or PCB industries.
Candidates with no experience can be considered for entry level position
Good interpersonal/communication skills in understanding customer needs.
Excellent problem-solving and communication skills.
Shows initiative and can work independently.
Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated).
Fluent in English (both spoken and written).
Professional Working Proficiency in Mandarin language due to interaction with Mandarin-speaking customers.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Bachelor's degree in Mechanical, Mechatronics, Electrical, or Electronic Engineering
- 2-4 years' experience in field service or equipment maintenance (semiconductor or PCB industries preferred)
- Candidates with no experience can be considered for entry-level position
- Good interpersonal and communication skills
- Excellent problem-solving skills
- Shows initiative and can work independently
- Ability to work overtime and travel at short notice
- Fluent in English (spoken and written)
- Professional working proficiency in Mandarin
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
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Equity Value & Accessibility — Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
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Leave & Time Off Breadth — Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
