Position: Customer Support (EN & Spanish)
Employment Type: Full-time
Working Arrangement: Onsite| Rotational shifts
Company Overview:
We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.
You will:
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up to date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager
Requirements:
- Minimum 2-year experience in Customer Service
- Experience in a Forex broker or online trading environment is highly preferred
- Fluent in English, Mandarin is an advantages
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn
Skills Required
- Minimum 2 years experience in customer service
- Experience in a Forex broker or online trading environment
- Fluent in English
- Fluent in Mandarin
- Proficient in using CRM systems
- Ability to verify client documents and follow regulatory requirements
- Strong communication skills and customer-focused mindset
- Proficient in troubleshooting and multitasking
- Self-motivated, reliable, and able to meet/exceed KPIs
- Ability to work onsite with rotational shifts
What We Do
TradeQuo Global Ltd is a Securities Dealer registered in Seychelles with registration number 8430709-1 and authorized by the Financial Services Authority (FSA) with license number SD140. The registered office of TradeQuo Global Ltd is at 9A CT House, Providence, Mahe, Seychelles.
