BEUMER Group Czech Republic a.s. is an engineering and supply company specializing in technologies for the transport, handling and storage of bulk materials, based in Ústí nad Labem and part of the BEUMER Group a global well known company in the field of intralogistics.
Job DescriptionAre you organized, detail-oriented, and passionate about keeping things moving?
Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support.
You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)
Your Key Responsibilities:
Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
Receiving, verifying, and processing orders, changes, and requests into the internal system
Managing and updating data within the CRM and other internal company tools.
Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.
Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services
What makes you our ideal team mate?
Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)
Excellent verbal and written communication skills with a professional approach in Czech language and English is a must
Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers
Strong organizational abilities, independence, and reliability
Ability to effectively manage multiple tasks simultaneously
Ability to stay calm and professional even when handling challenging situations
Proficiency in MS Office (Word, Excel, Outlook)
Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages
What can you look forward to?
Competitive salary and a performance-based bonus system
Calm and clean work environment with a friendly, laid-back team
Thorough training on our products and internal systems
5 weeks of vacation
Meal allowance
Flexible working hours
Modern offices with excellent transport accessibility
Skills Required
- Excellent verbal and written communication skills in Czech
- Active knowledge of English (minimum B2) for international communication
- Strong organizational abilities, independence, and reliability
- Ability to manage multiple tasks simultaneously
- Ability to stay calm and professional when handling challenging situations
- Proficiency in MS Office (Word, Excel, Outlook)
- Secondary or University degree in Mechanical Engineering or similar technical field
- Experience with SAP B1/C4C
- Ability to read technical drawings
BEUMER Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BEUMER Group and has not been reviewed or approved by BEUMER Group.
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Affordable Benefits — U.S. postings state the employer covers 100% of medical and dental premiums for employees and eligible dependents, with company‑paid life and long‑term disability. This materially reduces employee costs for core coverage and signals strong baseline healthcare value.
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Retirement Support — A 401(k) with employer match is consistently advertised alongside core benefits. This indicates company-backed long‑term savings support as part of the total package.
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Leave & Time Off Breadth — Generous paid time off, paid company holidays, and additional flex days are explicitly listed in recent postings. This breadth of time‑off options supports planned rest and flexibility.
BEUMER Group Insights
What We Do
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion. The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values. Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results. ... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks. We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup
