JBT Marel is seeking a detail-oriented and customer-focused Customer Care & Spare Parts Specialist to support our Prepared Foods North America Spare Parts business. In this role, you will help customers obtain the parts and support they need by processing orders, preparing estimates, answering questions, and coordinating with internal teams to ensure accurate and timely delivery.
The ideal candidate is organized, communicates effectively, enjoys solving problems, and can manage multiple priorities in a fast-paced environment. This is an excellent opportunity for someone who enjoys building customer relationships and contributing to a positive customer experience.
What You'll Do- Process customer purchase orders and prepare accurate spare parts estimates and quotations.
- Respond to customer inquiries regarding pricing, parts availability, order status, and expected delivery dates.
- Follow up on outstanding estimates and orders to support sales opportunities and customer satisfaction.
- Maintain accurate customer records, order details, and case documentation in Salesforce and SL9.
- Partner with Purchasing, Warehouse, and other internal departments to coordinate order fulfillment and resolve issues.
- Process customer returns, return material authorizations (RMAs), credits, invoices, and other service-related requests.
- Monitor open customer cases and provide timely, proactive updates.
- Identify and escalate urgent customer needs, including production-down situations that may affect customer operations.
- Assist in resolving pricing discrepancies, shipping issues, and order delays.
- Follow established procedures and company policies while identifying opportunities to improve processes.
- Support departmental performance goals related to customer response times, order processing accuracy, and estimate conversion.
- Previous experience in customer service, order entry, sales support, manufacturing, or spare parts coordination is preferred.
- Strong communication and customer service skills, with the ability to work effectively with customers and internal teams.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple requests, prioritize tasks, and meet deadlines.
- Strong problem-solving skills and the ability to make sound decisions within established guidelines.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience with ERP and CRM systems is preferred; experience with Salesforce or SL9 is a plus.
- Ability to learn new systems, follow established procedures, and work independently with moderate supervision.
- A proactive, team-oriented approach with a commitment to providing excellent customer service.
- Customer orders and estimates are processed accurately and in a timely manner.
- Customers receive responsive communication and consistent updates.
- Open cases and order fulfillment issues are followed through to resolution.
- Internal teams work together effectively to meet customer needs.
- Departmental goals for service, efficiency, and estimate conversion are supported.
Join a team that helps food processing businesses keep their operations running. In this role, your attention to detail, customer service, and problem-solving skills will make a direct impact on customer satisfaction and business performance.
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Skills Required
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple requests, prioritize tasks, and meet deadlines
- Strong problem-solving skills and sound decision-making within established guidelines
- Proficiency in Microsoft Office applications, particularly Excel
- Ability to learn new systems, follow procedures, and work independently with moderate supervision
- Proactive, team-oriented approach with commitment to excellent customer service
- Previous experience in customer service, order entry, sales support, manufacturing, or spare parts coordination
- Experience with ERP and CRM systems
- Experience with Salesforce or SL9
JBT Marel Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JBT Marel Corporation and has not been reviewed or approved by JBT Marel Corporation.
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Retirement Support — Retirement plans are highlighted by a strong company 401(k) match that is often seen as a standout component. Feedback suggests this meaningful match strengthens overall financial security.
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Healthcare Strength — Health coverage is described as comprehensive, commonly including medical, dental, and vision, with some employer-paid protections. Feedback suggests the core offering is solid even if experiences vary by site.
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Leave & Time Off Breadth — Paid time off is often characterized as solid or great, with positive remarks about vacation and PTO policies. Feedback suggests time-off provisions contribute meaningfully to work-life balance.
JBT Marel Corporation Insights
What We Do
JBT Marel is a leading global provider of integrated technology, equipment, software, and services for the food and beverage industry. Formed by the merger of JBT Corporation and Marel hf in January 2025, the company specializes in advanced automation and processing solutions to help customers optimize performance, ensure traceability, and increase yield across the global food chain.
