We are looking for a Customer Support Coordinator to help manage customer requests and coordinate their resolution. You will communicate with customers, track open issues, and work with internal teams to make sure requests are handled efficiently and professionally.
WHAT YOU WILL DORespond to customer questions and service requests
Track and coordinate open customer issues
Work with internal teams to resolve requests
Follow up with customers and provide updates
Maintain accurate customer records and support notes
Identify recurring issues and share customer feedback
Help maintain a consistent, positive customer experience
Previous customer service, support, coordination, or administrative experience
Strong written and verbal communication skills
Good organization and follow-up skills
Customer-focused and professional approach
Comfortable managing multiple requests at once
Basic computer skills and ability to learn new systems
Comfortable working independently in a remote environment
Reliable internet connection and suitable workspace
Customer support or contact center experience
Experience with CRM or ticketing systems
Food service, hospitality, or retail experience
Bilingual English/Spanish skills
$18–$24 per hour, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
HIRING PROCESSApplication review → Initial conversation → Interview → Offer
EQUAL OPPORTUNITYBilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
Location: Remote
Seniority Level: Junior
Skills Required
- Previous customer service, support, coordination, or administrative experience
- Strong written and verbal communication skills
- Good organization and follow-up skills
- Customer-focused and professional approach
- Ability to manage multiple requests simultaneously
- Basic computer skills and ability to learn new systems
- Ability to work independently in a remote environment
- Reliable internet connection and suitable workspace
- Customer support or contact center experience
- Experience with CRM or ticketing systems
- Food service, hospitality, or retail experience
- Bilingual English and Spanish skills
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
