About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation
With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Why Join Us
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.
Title: Customer Support Specialist Inbound - (L1)
Reports to: Escalations Manager
Location: Remote
Shift details: Saturday - Wednesday, 8am - 5pm EST
About the Role:
We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.
Key Responsibilities:
Customer Support & Issue Resolution:
- Respond to customer inquiries via email or phone, providing prompt and accurate assistance.
- Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
- Conduct follow-ups to ensure all customer concerns are addressed and resolved.
- Document customer interactions and resolutions in CharterUP’s proprietary software system.
Live Trip Monitoring:
- Support live trips by monitoring schedules, addressing disruptions (e.g., delays or route changes), and coordinating solutions.
- Act as the point of contact for drivers, customers, and internal teams during live trips.
- Provide timely updates to customers and drivers regarding trip changes.
Collaboration & Coordination:
- Work with internal teams to ensure smooth operations and excellent customer experiences.
- Communicate effectively with drivers, customers, and team members to resolve any service-related concerns.
Continuous Learning & Improvement:
- Stay up-to-date with company policies, procedures, and service updates.
- Participate in training to enhance customer service skills and operational knowledge.
Experience and Skills:
- 1-2 years of customer service experience; prior experience in logistics, hospitality, or transportation is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in a fast-paced environment.
- A customer-focused mindset with a commitment to providing exceptional service.
- Flexibility to adapt to changing priorities and multitask effectively.
- Strong organizational skills and the ability to manage time effectively.
Recruiting Process:
- Step 1: Video call with Talent Acquisition
- Step 2: Video call interview with Hiring Manager
- Step 3: Final video call interview with Sr. Manager, Logistics & Customer Support
- Step 4: Offer & reference check
- Welcome aboard!
Compensation:
$55,000—$55,000 USD
CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.
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What We Do
CharterUP is the world’s largest bus‑booking platform—an AI‑powered marketplace and operating system for group transit. We let organizations book vehicles in minutes with instant pricing, real‑time availability, and transparent operator selection across a vetted network of 500+ operators and 6,000+ vehicles in all 50 states and Canada. Customers manage trips end‑to‑end with Rider and Driver apps for live tracking, seat reservations, passenger management, and automated updates, and can license a white‑label solution to run ongoing shuttle programs under their own brand. From daily employee shuttles and campus routes to major events, construction logistics, and emergency response, CharterUP pairs nationwide scale with modern software to make complex transportation simple, reliable, and auditable.
Why Work With Us
CharterUP is the world’s largest bus‑booking platform - an AI‑powered, self‑serve marketplace and OS for group transit - uniting 500+ operators and 6,000+ vehicles across the U.S. & Canada. We move fast, give you ownership of outsized problems, and deliver. Help modernize an under‑innovated industry, win big with results, and grow at startup speed.
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