Customer Support Consultant - Digital Engagement Platform

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us

SimCorp is the world’s leading provider of investment management systems. DEP is our new cloud-native product for client communications, that will be used by the world's leading asset managers to deliver financial information to their customers in a more innovative and engaging way consumed directly in their web browser from all over the world using either phone, tablet or desktop computer. 

The Customer Support Consultant assists SimCorp’s clients to provide high quality service support. The Customer Support Consultant analyses and solves complex customer issues with those clients and takes responsibility for achieving required service levels for customer issues, delivery times and overall customer satisfaction. 

What you will be responsible for:

In your daily work, you will collaborate with your team to,

• Manage client expectations, maintain regular contact and provide clients with updates as needed
• Co-operating with customers to understand their use of the system and translate this into code solutions. 
• Work collaboratively with support consultants and other developers to assess and solve customers' issues
• Communicate errors and enhancement requests with local development staff and colleagues in Product Division taking into consideration client priorities 
• Debug code, create defects and identify business or technical specifications to communicate to development teams for issue resolution.
• You may work on weekends/Public Holidays from time to time. Working outside normal business hours might also be required on occasion.
• Due to the nature of the role, shift rotations may be required to cover EMEA, APAC and NA time zones.

What we value:

• Degree in Software Engineering, Computer Science or similar, and minimum 5 years of professional experience within enterprise web development and cloud services. You are fluent in English and have great communication and customer service experience. 
• You will be using multiple technologies including C#, Azure & Cosmos DB, Selenium, TypeScript, Angular, .Net Core, .NET Framework, SQL and PowerBI as well as various communication tools such as Slack, MS Teams and Salesforce CRM.
• You are eager to continuously learn and improve, you listen with the intent to understand
• You have a positive and constructive approach, bringing a smile and positive vibes with you
• Most importantly, you care about your team, and care about having an enjoyable working environment 
• Are motivated to work with the latest cloud-based technology stack and actively learn through experimentation and self learning

Other requirements

• EMEA/NA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

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