Schedule: Monday - Friday 8 am - 5 pm MT
Wage: $15.30 per hour plus tier based performance pay
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)OverviewWorking in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
- Maintain availability in chat software and answer incoming chat requests
- Maintain high level of quality and customer service in all communication
- Keep management updated on e-mail volume and specific complaints or issues
- Communicate with clients and other departments as necessary
- Assure quality control of outgoing email
- Submit and follow up on personal EWOK submissions relating to emails and accounts
- Take on additional assignments or projects as needed
- Phone use:
- Inconsistent (up to 5% of a workday)
- Outbound calls to leasing offices as needed
- Excellent written communication
- Strong organization and time management
- Good verbal & internal communication skills
- Ability to work independently and efficiently
- Consistent attendance record
- No written warnings last 90 days
Education & Experience
- High School Diploma / GED or equivalent
- Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
- Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
- Past experience with chat/email customer communication helpful
Top Skills
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
