We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:Job Summary
The Customer Support Business Manager ensures that all elements of production—from procurement through delivery—are aligned for success. This role focuses on first-time engineering builds and production readiness, coordinating across Engineering, Integrated Supply Chain, and Quality teams to ensure materials, processes, and documentation are in place. This individual will proactively identify risks, resolve issues, and drive on-time delivery of hardware for both prototype and production-transition builds.
Essential Job Duties and Responsibilities:Material & Demand Management
- Collaborate with engineering and Integrated Supply Chain teams to identify and procure materials for first-time builds. Ensure timely delivery of parts and materials to the lab.
- Load and maintain demand in SAP; monitor purchase orders and follow up on delays.
- Manage inventory levels, adjudicate excess/shortage situations, and recommend disposition strategies.
Production Readiness & Coordination
- Ensure work instructions are available and followed, coordinate QA audits and signoffs.
- Partner with the New Product Introduction (NPI) team to develop and maintain viable NPI plans with milestones and resourcing.
- Identify and mitigate risks impacting engineering builds as well as low-rate production readiness and delivery.
- Drive resolution of supply chain and production issues; escalate as needed to maintain program schedule.
Performance Monitoring & Reporting
- Develop and report metrics on engineering build readiness, supply chain performance, first-time build quality, and other metrics as necessary to accurately convey the status of first-time engineering builds and new product transitions.
- Recommend process improvements to enhance efficiency and reduce cost and schedule.
- Support cost optimization efforts, including negotiating cancellations, make/buy decisions, and managing inventory.
- Bachelor’s degree required; Engineering degree preferred but not mandatory.
- 12+ years in production operations, supply chain coordination, financial analysis, or manufacturing support (Defense/Aerospace industry preferred).
- Strong understanding of procurement, inventory management, and ERP systems (SAP experience highly desirable).
- Excellent organizational and problem-solving skills.
- Strong written and oral communication abilities; comfortable with persistent follow-up.
- Ability to work cross-functionally and influence without direct authority.
- Travel: Up to 10% (as required for supplier or site visits).
- Clearance: Ability to obtain and maintain a security clearance required.
Cubic Pay Range:
$182,000.00 - $204,000.00 + benefits.
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Worker Type:Employee
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.
Skills Required
- Bachelor's degree
- 12+ years of experience in production operations, supply chain coordination, financial analysis, or manufacturing support
- Understanding of procurement and inventory management
- Experience with ERP systems; SAP experience highly desirable
- Strong organizational and problem-solving skills
- Strong written and oral communication skills
- Ability to work cross-functionally and influence without direct authority
- Ability to obtain and maintain a security clearance
Cubic Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cubic Corporation and has not been reviewed or approved by Cubic Corporation.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, life and disability insurance, plus flexible spending accounts, wellness programs, and mental health resources via an assistance program and virtual providers such as Talkspace and Ginger. Veteran-focused behavioral health support and access to a broad wellness network underscore depth of care.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Time off options span paid holidays, paid sick days, flexible or unlimited vacation, floating holidays, bereavement leave, and flexible time off. Flexible work schedules and a remote work program complement these offerings in many roles.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellbeing initiatives include an employee assistance program, wellness programs, mental health benefits, and onsite amenities such as a gym and pet insurance. Recognition for wellness efforts and veteran-specific support further enhance lifestyle-oriented benefits.
Cubic Corporation Insights
What We Do
Cubic Corporation (Cubic) is an international provider of systems and solutions that address the mass transit and global defense markets.
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