Job description
• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Japanese to English or Chinese and vice versa.
• Report and minutes writing in Japanese and/or English.
• Attend Japanese client meeting if required.
Requirements
Requirements:
• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
• 2-3 years of experience of working in a global environment in a similar position of advantage.
• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry
Working condition:
• 12 month contract fixed
• Onsite (Shift-based, 2 days off a week)
• 9am~6pm (1 hour break)
Benefits
• Transportation allowance
• Medical Re-imbursement
Skills Required
- Fluent English, Chinese, and business-level Japanese with N2 certification
- Ability to work weekends and public holidays on a fixed onsite schedule
- Strong written and verbal communication skills in English, Chinese, and Japanese
- Ability to provide excellent customer service using appropriate soft skills
- Ability to troubleshoot PCs, mobile applications, and video game consoles
- Ability to analyze and resolve issues accurately and efficiently
- Ability to work effectively as part of a team
- Two to three years of similar experience in a global environment
- Strong interest in games
What We Do
Side transforms high-performing agents, teams, and independent brokerages into successful businesses and boutique brands that are 100% agent-owned. Headquartered in San Francisco, Side exclusively partners with the best agents, empowering them with proprietary technology and a premier support team so they can be more productive, grow their business, and focus on serving their clients.
Why Work With Us
Led by a team of experienced industry professionals and technology innovators, the Side team is constantly developing technology that improves agent productivity, legal compliance, marketing programs, and customer experience, to support the best-in-breed agents that we partner with.
Gallery
